When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, device type, time zone, referring websites, and the pages or products you view.

We may also collect information about how you interact with the Site, including how long you spend on pages, the links you click, and actions taken during your visit.

This information is collected through technologies such as cookies, log files, web beacons, tags, and pixels. These tools help us understand how visitors use the Site and allow us to improve performance, security, and functionality.

When you make a purchase, attempt to make a purchase, or contact us, we may collect personal information including:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Order history and transaction details

Payment details are processed securely through trusted payment providers and we do not store full card information on our servers.

We use your personal information to operate and improve our services. This includes:

Processing and fulfilling orders placed through our website, arranging shipping, and sending order confirmations or invoices.

Providing customer support and responding to enquiries.

Communicating with you regarding your order, returns, or service updates.

Detecting and preventing fraud or suspicious activity.

Improving the functionality, design, and performance of our website through analytics and usage insights.

Where permitted by law or where you have provided consent, we may also send marketing communications about new products, promotions, or updates from Model19 Studio. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

Our website uses cookies and similar technologies to improve your browsing experience, understand website usage, and support marketing activities.

Cookies are small files stored on your device that allow websites to recognise returning users and remember preferences.

We use cookies for several purposes, including:

• Essential website functionality
• Website performance and analytics
• Advertising and marketing optimisation
• Security and fraud prevention

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

You can learn more about cookies at https://allaboutcookies.org/.

We use analytics tools such as Google Analytics to understand how visitors use our website and to help improve the user experience.

We may also use advertising platforms including Meta (Facebook and Instagram), Google Ads, and similar marketing partners to display relevant advertisements to users who have visited our website or shown interest in our products.

These platforms may use cookies, pixels, or similar technologies to measure the effectiveness of advertising campaigns and personalise marketing content.

You can manage or opt out of certain targeted advertising through:

Google Ads Settings
Facebook Ad Preferences
Bing Ads Personalisation Settings
The Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/

Our online store is powered by WooCommerce, which provides the e-commerce platform that allows us to sell products and services to you.

Your data may be stored through our website hosting provider, databases, and the WooCommerce platform. These systems are protected by industry-standard security measures to safeguard your personal information.

You can read WooCommerce’s privacy policy here:
https://woocommerce.com/privacy-policy/

We may also share limited information with trusted third-party service providers that help us operate our business, including payment processors, shipping providers, analytics tools, and marketing platforms.

These providers only receive the information necessary to perform their services and are required to protect your data.

We do not sell or rent your personal information.

If you are located in the UK or European Economic Area, we process your personal information under the following lawful bases:

• To fulfil contractual obligations when processing orders
• To comply with legal obligations
• For legitimate business interests such as improving services and preventing fraud
• With your consent for marketing communications

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal data we hold about you.

The right to request correction of inaccurate or incomplete data.

The right to request deletion of your personal data.

The right to restrict or object to certain types of processing.

The right to request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the contact details provided below.

You also have the right to lodge a complaint with your local data protection authority if you believe your data has been handled improperly.

In the United Kingdom, this authority is the Information Commissioner’s Office (ICO).

We retain personal information for as long as necessary to provide our services, process transactions, maintain business records, and comply with legal obligations.

Order information is typically retained for accounting and tax purposes unless a deletion request is received and retention is no longer legally required.

Some service providers we work with may process your data outside the United Kingdom or European Economic Area, including in countries such as the United States or Canada.

When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We take appropriate administrative, technical, and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

While we work to protect your information, no method of online transmission or storage can be guaranteed to be completely secure.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or operational needs.

Any updates will be posted on this page with a revised “Last Updated” date.

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Model19 Studio
Email: info@model19studio.com